I’m in the process of creating an Indian passport re-issue application on the CKGS website. I’d like to purchase shipping via CKGS, but when I get to the “Submission and Collection Mode” page, the only shipping option I see in the drop-down list is “I will use my own airway bill”. See my screenshot below. Is anyone else seeing the same issue? Is the CKGS shipping option still available? If yes, how can I select that?
Last Month I renewd my passport at that time i was able to use CKGS shipping option but now when I’m trying to renew my kid’s passport not able to see CKGS shipping.
I am also facing the same issue. I was able to see till OCT 2nd but after that, I am facing the same issue. Had checked with a different browser and also sent an email to passportusa@ckgs.com but no luck.
I had contacted helpdesk using the form available on CKGS website. Did not receive any response even after 24 hours. After that I sent an email to passportusa@ckgs.com. Till now no response to that email. Called help desk at the number provided on CKGS website, but always getting a message saying “Our center is closed now. Please call between 9 AM and 10PM EST Monday through Friday”.
No reply yet. And after few days your Web Reference number doesn’t work. You need to enter all the details again. They are not responding still. I sent a couple of emails.
I am having the same issue, CKGS shipping service is missing from the drop down, Is there any body choosing own shipping label? let me know please, it’s so confusing to choose own shipping.
Information found on CKGS website today:
CKGS contract with the Government of India is ending on October 31st, 2020. Thus, applicants only with the compelling reason are requested to contact the Indian Mission/post directly to apply for the Indian Passport, OCI, Renunciation, and Indian Visa.
CKGS website will not allow applicants to fill out any new application, w.e.f. October 14th, 2020 at 5pm EST.
Incomplete applications currently waiting for the missing documents shall be returned to the applicant on October 16th, 2020, evening using their shipping payment or a prepaid envelope if the requested documents are not received on or before October 16th, 2020.
Processed documents without a return shipping label or the return shipping payment shall be submitted to the Indian Mission/post on October 19th, 2020 morning.
Applications/documents without a return shipping label or the return shipping payment shall be submitted to the Indian Mission/Post on October 19th, 2020 morning.
New Postal applications will not be accepted by CKGS, w.e.f. October 19th, 2020. Applications/Mission documents received on or before October 16th, 2020, shall be accepted and processed by CKGS.
The applicant, with a compelling reason only, would need to contact the Indian Mission/Posts for further information.
The applicant will be able to track their application status on the CKGS website, which is already under process at CKGS or Indian Embassy/Consulate even after October 31st, 2020