Hi
I raised 2 SR.
First SR I got like this:
We have received your service request and researched the status of your case. We have had to perform additional review and this has caused a delay in processing time. Your case is currently with an adjudicating officer. You should receive a decision or notice of further action within 60 days.
Waited for 60 days and again raised second SR and I got the same response like this
We have received your service request and researched the status of your case. We have had to perform additional review and this has caused a delay in processing time. Your case is currently with an adjudicating officer. You should receive a decision or notice of further action within 60 days.
What they meant by additional review? is it security check/Name check? - Now there is no Info pass appointment to find out also.
If its a security check - will they clearly specify in the response or they give vague answer like this.
Any guess what it meant by.