Application rejected by CKGS - how to reapply

I received an email last evening that my passport renewal application has been rejected due to incorrect application type and that my application is being shipped back. I have a couple of questions on how to proceed as it is not clear from their email.

  1. Will they provide a tracking number for return shipment?
  2. How do I restart the application? When I try to do it, I get the message that the my passport number is already being used for an existing application? Do I need to cancel? If so, do I need to wait till I receive my application back before cancelling?

Thanks much…

Wait till you get the packet back.

If you have to redo the application, then you would need to cancel and redo the whole application.

CKGS must have sent instructions.