Let me share my experience on ECA by WES for Delhi University.
My WES account status was put On HOLD for verification of documents by issuing institute on 11th December. Since then I am trying to get in touch with Delhi University over phone. Sometimes they do not attend calls and many times they would tell concerned person is not available.
I found a mobile number of person from DU directory and called him, he took my details (WES Ref #, Name) and told they had not received any email from WES. I had contacted this person on 17th December.
After this I continuously dropped messages to WES on twitter as well as Contact Us option on WES website. But every time they responded with generic messages that they cannot disclose the details to which email ID they had sent the information. Therefore, I was not able to pay verification fee which is charged by DU for verification (200 USD in my case for both Degree and Transcript verification).
Today (28.12.2018), I visited Delhi University North Campus Gate No. 1, Counter No. 10 of VC Office at 11 A.M. in the morning. The person on the window gave me a slip to visit Room No. 103 on First Floor. On visiting the room, I provided my WES Ref # to the lady but she was also not able to find email from WES. She insisted me to go to Dean’s Office on Ground floor to confirm if they had received the email. But even person in Dean’s Office was not able to locate the email. I was again redirected to Room No. 103 to confirm for postal mail this time as electronic email they were not able to find.
In Room No. 103 they couldn’t find even postal mail against my Reference Number. I was caught in No Mans Land situation.
The lady then told me to got to Degree verification Room (Room # 207) i.e. on Second Floor. I gave my Reference # to the person and finally he was able to find the email and he told me the email was received on 17th December. He was shocked that why other people were not able to find the email because they were marked in it.
He guided me to further verification process. I created 2 DD in favor of The Registrar, University of Delhi worth Rs 7000 each (100 USD) from ICICI branch which is located in the University premises. Luckily I had a account in ICICI bank and was carrying the Cheque book with me. The other option is SBI which is also in premises. But please do not forget to carry cheque book in case you want to make DD and ensure you have an account in any of these banks. Otherwise they wont entertain you and you will have to visit again.
WES verification fees to be paid in Room 103 and Room 207
Finally I gave one DD in Room No 103 for transcript verification and other in Room No 207 for Degree Verification. As informed by concerned person they will take 20-25 days to respond to WES because WES is sending documents for verification in huge numbers since last month their workload has increased drastically.
I hope this helps…!!!