CKGS wont accept Government Web Reference number. Can't get back to my application


I followed the instructions CKGS USA - Passport | Passport Application Guide to renew my passport

After completing the Government Online NRI passport application form, I got an ID that is along the lines of 12-3456789012(12 digits + hyphen after 2 digits = 13 characters).

When I go back to the CKGS Already filled in Government Online NRI form - It won’t accept the New Application Reference Number. It only allows 12 characters and I tried various combinations of removing the hyphen, removing first number, last number etc.

It keeps throwing an error saying “Please provide a valid Government Web Reference Number”.

Any ideas on how to get back into my application on CKGS?