An explanation will be required from your employer on official company letterhead as to why an employment reference letter cannot be provided

Australia 189-190-visa
1

December 2019 ACS document has this new rule change for Statutory Declaration for cases when company refuses to provide a roles and responsibilities letter:
“An explanation will be required from your employer on official company letterhead as to why an employment reference letter cannot be provided.”

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I have the communication from the employer in an email, but I don’t think I can get their refusal to provide the RnR document on a letter head!

Is there any workaround? Does it mean that experience will not get counted at all?

2

We have seen that ACS is rejecting the assessment if you can’t provide the letter from employer.

Here are real life case: